Financials + Reporting

The BC Centre for Ability is accredited by CARF International, an independent association focused on health and human services.

We have been serving children, youth, and adults with disabilities, and their families, since 1969, when we were first established as the BC Neurological Association.

Our creation came about because our supporters and families wanted an alternative to hospital or institutional care for people with disabilities – one that was community-focused and family-centred.

We believe that every person is born with the ability to succeed in life, on their own terms.

The BC Centre for Ability’s Foundation is the Centre’s official charitable organization. The Foundation raises awareness and funds to support the highest priority needs of the Centre.

Every dollar donated to the Foundation is invested in the mission of the BC Centre for Ability. Learn more here about how to donate.

Strategic Plan

As part of our commitment to quality improvement and self-assessment, we develop a three-year Strategic Plan to guide the Centre’s activities. The plan provides a framework for organizational development and strategic progress. View the most recent Strategic Plan here.

CARF Accreditation

During our CARF survey in March 2022, we demonstrated that our organization met a series of rigorous and internationally recognized standards. Our accreditation report identified no recommendations – an accomplishment that is achieved by only 3% of CARF surveys. This achievement reflects our dedication and commitment to providing our clients with high-quality service.

Annual Report

Each year, the BC Centre for Ability publishes an annual report – in print and online – to coincide with our Annual General Meeting in the fall.

Operational Management Reports

The BC Centre for Ability is committed to research and evidence-based practice under the leadership of a multi-disciplinary team of professionals.

Operational Management Reports provide highlights and metrics on the services delivered. The reports also identify program outcomes and measure our achievements against targets. Review reports on each program here.

Shared Responsibilities

The BC Centre for Ability (BCCFA) staff, program leaders, Board of Directors, clients, and families honour their shared responsibility to create a positive and courteous service environment that is family-centred and respects the needs and preferences of clients. These commitments are the core of our relationships and guide our interactions.

As clients/families/caregivers you have the right to:

• Be treated with compassion, dignity, and respect, without discrimination of any kind
• Receive evidence-based services from qualified staff
• Make decisions about yourself and/or your children
• Refuse any treatment(s) or service(s)
• Access your and/or your child’s BCCFA documentation
• Withhold or grant access to BCCFA to gather and/or communicate relevant information to/from other sources (i.e. hospital, school)
• Confidentiality, privacy, and transparency
• Report your concerns and complaints regarding BCCFA services

As partners in care, clients/families/caregivers and BCCFA staff and program leaders have a shared responsibility to:

• Treat each other with compassion, dignity, and respect, without discrimination of any kind
• Keep each other safe
• Be honest, transparent, and clear about any information that could affect care or service goals
• Promptly cancel and reschedule appointments
• Communicate openly and respectfully
• Follow BCCFA Service Complaint Reporting Guidelines for submitting concerns and complaints

If you have concerns with the BC Centre for Ability and/or our staff not meeting these commitments we encourage you to report your concern following the BCCFA Service Complaint Reporting Guidelines, as outlined below:

1. Report your concern or complaint by calling 604-451-5511 and speaking directly with your service provider.
2. If your concern or complaint is not resolved by speaking with the service provider directly, please call 604-451-5511 and contact your and/or your child’s program leader. For a complete list of our leadership team, please click here.
3. If your concern or complaint is not resolved by speaking with the program leader, please contact the Executive Director and/or the Board of Directors.
4. If resolution cannot be reached, the Executive Director and Board of Directors will work with the client/family to involve the relevant contracted ministry or funding agency.