BCCFA

POSITION SUMMARY:

This position’s primary responsibility is to work together with the IT and ITQ teams to ensure the smooth and efficient implementation of SharePoint, Salesforce (SFDC) application, and digital transformation initiative. This includes the development of reporting/dashboards, user administration setup and management, role-based security settings, the configuration of standard and custom entry fields. They will also be involved in helping manage vendors and provide data analytics to drive decision making process for the Director of IT and Building Operations. This position is based in Vancouver, Canada for an 8 month contract with a possibility of extension.

SPECIFIC RESPONSIBILITIES:

• Provide coordination support to the Salesforce project team across BCCFA
• Coordinate with ITQ and Director of IT to maintain associated documents, including agendas, minutes and the CRM roadmap.
• Participate in business solution design sessions with key stakeholders to understand current business process and identify business pain points and objectives
• Ability to work with confidential client and staff data to support the development of an appropriate cloud-based workflow for accounting, HR, IT, and other programs across BCCFA
• Support the development of Visio diagrams to document the client’s current business flow and how that will change once our solution is implemented
• Support the creation of project plans, status reports, reporting and resource management for special projects (using online project management tools)
• In collaboration with the IT department, assist in the development of Request for Proposal documents and coordinate the selection process for external vendors to provide specific services with respect to Salesforce and other IT related services.
• Develop training documentation, as needed, for programs using technology services offered by the Centre
• Conduct or delegate regular maintenance and backup to sustain application performance and functionality
• Identify and help implement improvements in the areas of process, efficiency and productivity. ​
• Provides support to ITQ and IT team in the definition of test cases related to the business requirements and coordinates User Acceptance Testing
• Provide support in account maintenance of database systems IE Salesforce, Active Directory, Azure, etc
• Provide support with office administration duties as required
• Other duties as required

QUALIFICATIONS:

Education:

• Grade 12 graduation and a post secondary education in I.T. Management and Consultation or equivalent in work experience.
• 2 years of experience as an office administrator
• 1 year of experience as a consultant

Knowledge and skills:

• Knowledge with Salesforce.com Administrator (strongly preferred)
• Experience with project management tools and processes
• 1 year experience in technical documentation writing
• Ability to gather detailed business process and technology requirements
• Excellent troubleshooting skills in order to assist with a myriad of system issues and answer questions regarding product set-up.
• Good written and verbal communication skills
• Ability to work in a fast pace environment with little supervision
• Proficient with office suite
• Experience with vendor management, contract management, and office administration

Working Conditions & Provisos

• Physical ability to carry out the duties of the position
• Valid BC driver’s license and use of own car for work, may require travel to regional offices
• May be called upon to work evenings and weekends
• Appointment subject to satisfactory completion of a criminal records check
• Adhere to the philosophy, policies and procedures of the Centre

Please provide cover letter, resume and salary expectation to Wade.Fung@bc-cfa.org 

POSITION SUMMARY:

BC Centre for Ability is looking for a full time Senior Systems Administrator. Under direction from the Director of IT & Building Operations, the senior systems administrator will be an innovative dynamic individual task to help transform and transition BC Centre for Ability to leverage cloud services. You will have proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to help our digital transformation plans.

About You:

• You understand the importance of customer services and how your role has direct impact to their experience
• You’re never too proud to be wrong or above any task
• You’re not afraid of change and is excited to help our organization transition to cloud services
• You have the ability to work under pressure with little supervision
• You’re a Junior to intermediate Sys Admin looking to make the step up
• You have a keen ability to quickly identify issues, and assist in resolving them in a timely manner
• You understand the importance of working with and handling of sensitive data

SPECIFIC  RESPONSIBILITIES:

• Provide a strategy for securing and managing critical (internet, email, cloud and phone) services
• Host, secure, manage, and support application on premises, and on Azure/Sharepiont/Salesforce
• Develop proactive/early warning systems to monitor and escalate issues with production infrastructure, capacity, web, application and database systems
• Install, configure, maintain, troubleshoot, and support complex network solutions (switches, routers, load balancers, firewalls, reverse proxies, VPN, remote access, VOIP, wireless, printer )
• Maintain and support our corporate equipment (workstations, laptops, phones, ) and minimize downtime
• Identify areas of improvement in security/network administration, and implement best practices
• Mange support Level 3 request through ticketing system dealing with helpdesk request
• Train users in new and existing IT systems

QUALIFICATIONS:

Education:

• Minimum three  years  of  experience,  with  undergraduate  degree  in  Computer  Science,  Computer Engineering, or related discipline from an accredited post-secondary
• Graduation IT programs with industry certifications: MCSA, MCSE, CCNA, VCP, ITIL or equivalent work experience

Knowledge and skills:

• Has deployed or supported O365/Azure/Sharepoint/salesforce (highly preferred)
• Excellent knowledge with cloud integration software and deployment
• Ability to communicate effectively, both verbally and in writing
• Ability to work independently and with a team
• Ability to lift over 40lbs equipment
• Good logical thinking and trouble shooting skills
• Excellent technical knowledge of Microsoft Windows operation systems ( windows 10, 2012/2019, and exchange)
• Excellent technical knowledge of network hardware, protocols and standards including RAID, Active Directory,
• Excellent understating of VMware, SAN, firewalls, routers, and switches
• Ability to effectively manage time, responsibilities and priorities
• Self-motivated, creative thinking, organized and efficient
• Ability to present technical concepts to both technical and non-technical audiences as required

Working Conditions & Provisos:

• Physical ability to carry out the duties of the position
• Valid BC driver’s license and use of own car for work, occasional travel to regional offices required
• Must be willing to work evenings and weekends as required
• Appointment subject to satisfactory completion of a criminal records check
• Adhere to the philosophy, policies and procedures of the Centre

Please provide cover letter, resume and salary expectation to Wade.Fung@bc-cfa.org